{
  "title": "Unpopular decisions: listening without promising to give way",
  "url": "https://www.shr.swiss/blog/arbitrage-impopulaire-ecouter-sans-promettre-de-ceder-en",
  "language": "en",
  "datePublished": "2025-01-07",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Giving people a voice is not the same as sharing decision-making authority. Research on procedural justice helps explain why this distinction matters, without promising to ease every frustration.",
  "section": "Research",
  "topic": "Emotional Intelligence",
  "place": {
    "name": "Sion",
    "region": "Valais",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Robert Folger (1977, Journal of Personality and Social Psychology) experimentally examined the effects of having an opportunity to express one's views in an allocation situation."
    },
    {
      "heading": "Being heard does not mean controlling the outcome",
      "point": "E."
    },
    {
      "heading": "The premature conclusion",
      "point": "It would be tempting to conclude that simply letting people speak secures acceptance of an unpopular decision."
    },
    {
      "heading": "What these findings do not demonstrate",
      "point": "These experiments concern bounded situations and do not directly measure managers' emotional intelligence."
    },
    {
      "heading": "A practical check in Sion",
      "point": "In Sion, a team working in hydropower, healthcare, viticulture or Alpine tourism could test this distinction during its next allocation of on-call duties or resources."
    }
  ],
  "sources": [
    {
      "authors": "Folger",
      "year": "1977",
      "source": "Journal of Personality and Social Psychology"
    },
    {
      "authors": "Earley",
      "year": "1990",
      "source": "Journal of Personality and Social Psychology"
    }
  ],
  "wordCount": 417,
  "image": "https://www.shr.swiss/img/blog-Training-Emotional-Intelligence-Sion-arbitrage-impopulaire-ecouter-sans-promettre-de-ceder-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/arbitrage-impopulaire-ecouter-sans-promettre-de-ceder",
    "en": "https://www.shr.swiss/blog/arbitrage-impopulaire-ecouter-sans-promettre-de-ceder-en",
    "de": "https://www.shr.swiss/blog/arbitrage-impopulaire-ecouter-sans-promettre-de-ceder-de",
    "it": "https://www.shr.swiss/blog/arbitrage-impopulaire-ecouter-sans-promettre-de-ceder-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation-intelligence-emotionnelle-sion",
    "city": "https://www.shr.swiss/formations-ville/sion",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}