{
  "title": "After a mistake: how can you rebuild your manager’s trust?",
  "url": "https://www.shr.swiss/blog/apres-une-erreur-retablir-la-confiance-de-son-manager-en",
  "language": "en",
  "datePublished": "2026-01-16",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "An apology does not necessarily restore trust. Research suggests distinguishing doubts about competence from doubts about integrity.",
  "section": "Research",
  "topic": "Building an Effective Relationship with Your Manager",
  "place": {
    "name": "Neuchâtel",
    "region": "Neuchâtel",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Peter H."
    },
    {
      "heading": "What subsequent behaviour can repair",
      "point": "Maurice E."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that technical mistakes should be acknowledged while anything involving integrity should be denied."
    },
    {
      "heading": "What the evidence cannot guarantee",
      "point": "These experiments do not reproduce the full history of a reporting relationship, its power dynamics or the constraints of an industrial quality system."
    },
    {
      "heading": "A practical check in Neuchâtel",
      "point": "Within the SHR programme « Construire une relation efficace avec son manager », an exercise could start with an actual documentation or traceability discrepancy in a Neuchâtel microtechnology, watchmaking or precision microelectronics company, without replacing quality procedures."
    }
  ],
  "sources": [
    {
      "authors": "Dirks",
      "year": "2004",
      "source": "Journal of Applied Psychology"
    },
    {
      "authors": "Bradlow",
      "year": "2006",
      "source": "Organizational Behavior and Human Decision Processes"
    }
  ],
  "wordCount": 452,
  "image": "https://www.shr.swiss/img/blog-editorial-2026-01-16-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/apres-une-erreur-retablir-la-confiance-de-son-manager",
    "en": "https://www.shr.swiss/blog/apres-une-erreur-retablir-la-confiance-de-son-manager-en",
    "de": "https://www.shr.swiss/blog/apres-une-erreur-retablir-la-confiance-de-son-manager-de",
    "it": "https://www.shr.swiss/blog/apres-une-erreur-retablir-la-confiance-de-son-manager-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/relation-avec-son-manager/neuchatel",
    "city": "https://www.shr.swiss/formations-ville/neuchatel",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}