{
  "title": "After a mistake: accountability without devaluation",
  "url": "https://www.shr.swiss/blog/apres-une-erreur-responsabiliser-sans-devaloriser-en",
  "language": "en",
  "datePublished": "2025-11-15",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Taking a mistake seriously does not require devaluing the person who made it. Research distinguishes emotional responses that have different implications for putting things right.",
  "section": "Research",
  "topic": "Emotional Intelligence",
  "place": {
    "name": "Sion",
    "region": "Valais",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "June Price Tangney, Jeff Stuewig and Debra J."
    },
    {
      "heading": "Being less harsh on yourself does not mean giving up",
      "point": "Juliana G."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that anyone who has made a mistake should immediately be reassured."
    },
    {
      "heading": "What these studies cannot promise",
      "point": "A review of moral emotions and experiments on motivation do not demonstrate that a particular way of wording a debrief reduces workplace errors."
    },
    {
      "heading": "A practical check in Sion",
      "point": "As part of SHR's emotional intelligence programme, an exercise in Sion could focus on debriefing after a mistake, using situations adapted to hydropower, healthcare, viticulture or Alpine tourism, without replacing safety procedures."
    }
  ],
  "sources": [
    {
      "authors": "Mashek",
      "year": "2007",
      "source": "Annual Review of Psychology"
    },
    {
      "authors": "Chen",
      "year": "2012",
      "source": "Personality and Social Psychology Bulletin"
    }
  ],
  "wordCount": 433,
  "image": "https://www.shr.swiss/img/blog-Training-Emotional-Intelligence-Sion-apres-une-erreur-responsabiliser-sans-devaloriser-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/apres-une-erreur-responsabiliser-sans-devaloriser",
    "en": "https://www.shr.swiss/blog/apres-une-erreur-responsabiliser-sans-devaloriser-en",
    "de": "https://www.shr.swiss/blog/apres-une-erreur-responsabiliser-sans-devaloriser-de",
    "it": "https://www.shr.swiss/blog/apres-une-erreur-responsabiliser-sans-devaloriser-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/intelligence-emotionnelle/sion",
    "city": "https://www.shr.swiss/formations-ville/sion",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}