{
  "title": "Frontline concerns: does silence mean everything is under control?",
  "url": "https://www.shr.swiss/blog/alertes-terrain-silence-ne-signifie-pas-maitrise-en",
  "language": "en",
  "datePublished": "2026-01-01",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Few reported problems can reassure management. Research nevertheless suggests distinguishing the absence of difficulties from the difficulty of speaking about them.",
  "section": "Research",
  "topic": "Complex Management",
  "place": {
    "name": "Fribourg",
    "region": "Fribourg",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Amy C."
    },
    {
      "heading": "Managerial openness beyond the open door",
      "point": "James R."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might infer that a team reporting more problems necessarily functions better."
    },
    {
      "heading": "What the evidence cannot settle",
      "point": "These field studies are not experiments that can isolate with certainty the causal effect of a managerial stance."
    },
    {
      "heading": "A practical check in Fribourg",
      "point": "Within the “Management complexe” programme, SHR could propose an exercise for a bilingual food-processing or industrial company in Fribourg, involving a partner from the local university sector to discuss the protocol, without implying that such a collaboration already exists."
    }
  ],
  "sources": [
    {
      "authors": "Edmondson",
      "year": "1999",
      "source": "Administrative Science Quarterly"
    },
    {
      "authors": "Burris",
      "year": "2007",
      "source": "Academy of Management Journal"
    }
  ],
  "wordCount": 431,
  "image": "https://www.shr.swiss/img/blog-editorial-2026-01-01-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/alertes-terrain-silence-ne-signifie-pas-maitrise",
    "en": "https://www.shr.swiss/blog/alertes-terrain-silence-ne-signifie-pas-maitrise-en",
    "de": "https://www.shr.swiss/blog/alertes-terrain-silence-ne-signifie-pas-maitrise-de",
    "it": "https://www.shr.swiss/blog/alertes-terrain-silence-ne-signifie-pas-maitrise-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/management-complexe/fribourg",
    "city": "https://www.shr.swiss/formations-ville/fribourg",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}