{
  "title": "Do you need to show enthusiasm in front of your manager?",
  "url": "https://www.shr.swiss/blog/afficher-enthousiasme-devant-manager-lugano-en",
  "language": "en",
  "datePublished": "2025-08-01",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "A positive attitude can make interactions easier. Research on emotional labour nevertheless suggests distinguishing professional cooperation from a show of enthusiasm.",
  "section": "Research",
  "topic": "Building an Effective Relationship with Your Manager",
  "place": {
    "name": "Lugano",
    "region": "Tessin",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Ute R."
    },
    {
      "heading": "The mechanism: changing the expression or the feeling",
      "point": "Alicia A."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that people should always display exactly what they feel."
    },
    {
      "heading": "What the evidence cannot settle",
      "point": "A substantial part of this literature concerns service occupations and customer interactions, whose demands differ from those of a relationship with a manager."
    },
    {
      "heading": "A practical check in Lugano",
      "point": "As part of the SHR programme “Building an effective relationship with your manager”, a bank, a fashion or trading business, or an Italian-speaking family SME in Lugano can test an explicit distinction between operational commitment and displayed enthusiasm."
    }
  ],
  "sources": [
    {
      "authors": "Schewe",
      "year": "2011",
      "source": "Journal of Occupational Health Psychology"
    },
    {
      "authors": "Grandey",
      "year": "2000",
      "source": "Journal of Occupational Health Psychology"
    }
  ],
  "wordCount": 465,
  "image": "https://www.shr.swiss/img/blog-Training-Building-An-Effective-Relationship-With-Your-Manager-Lugano-afficher-enthousiasme-devant-manager-lugano-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/afficher-enthousiasme-devant-manager-lugano",
    "en": "https://www.shr.swiss/blog/afficher-enthousiasme-devant-manager-lugano-en",
    "de": "https://www.shr.swiss/blog/afficher-enthousiasme-devant-manager-lugano-de",
    "it": "https://www.shr.swiss/blog/afficher-enthousiasme-devant-manager-lugano-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/relation-avec-son-manager/lugano",
    "city": "https://www.shr.swiss/formations-ville/lugano",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}