{
  "title": "AI adoption: who takes responsibility for handoffs?",
  "url": "https://www.shr.swiss/blog/adoption-ia-qui-prend-en-charge-les-transitions-en",
  "language": "en",
  "datePublished": "2025-12-29",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Introducing AI into a task does not settle how that task connects with the rest of the work. Research points towards examining handoffs, rather than tool use alone.",
  "section": "Research",
  "topic": "Leading AI Adoption in Your Team",
  "place": {
    "name": "Bern",
    "region": "Berne",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Raja Parasuraman, Thomas B."
    },
    {
      "heading": "The mechanism: connecting contributions",
      "point": "Gerardo A."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that assigning someone responsibility for every AI output is enough."
    },
    {
      "heading": "What these studies do not demonstrate",
      "point": "These two articles provide, respectively, a model of automation and a review of coordination; they are not trials of contemporary generative AI adoption."
    },
    {
      "heading": "A practical check in Berne",
      "point": "Within SHR’s “Leading AI adoption in your team” programme, one proposed exercise is to select an authorised workflow: preparing a briefing in the federal administration, synthesising documents in public health, handling a telecoms ticket or drafting a deviation report in precision manufacturing."
    }
  ],
  "sources": [
    {
      "authors": "Wickens",
      "year": "2000",
      "source": "IEEE Transactions on Systems, Man, and Cybernetics - Part A: Systems and Humans"
    },
    {
      "authors": "Bechky",
      "year": "2009",
      "source": "Academy of Management Annals"
    }
  ],
  "wordCount": 403,
  "image": "https://www.shr.swiss/img/blog-editorial-2025-12-29-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/adoption-ia-qui-prend-en-charge-les-transitions",
    "en": "https://www.shr.swiss/blog/adoption-ia-qui-prend-en-charge-les-transitions-en",
    "de": "https://www.shr.swiss/blog/adoption-ia-qui-prend-en-charge-les-transitions-de",
    "it": "https://www.shr.swiss/blog/adoption-ia-qui-prend-en-charge-les-transitions-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/adoption-ia-equipe/berne",
    "city": "https://www.shr.swiss/formations-ville/berne",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}