{
  "title": "Treating Errors as Data, Not as Faults",
  "url": "https://www.shr.swiss/blog/accueillir-les-erreurs-sans-les-banaliser-en",
  "language": "en",
  "datePublished": "2026-01-27",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Hospital study, cross-referenced self-report measures.",
  "section": "Research",
  "topic": "Frontline Management",
  "place": {
    "name": "Neuchâtel",
    "region": "Neuchâtel",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "The Research",
      "point": "Edmondson (1996, Journal of Applied Behavioral Science) shows that the teams reporting the most errors are also the highest-performing.."
    },
    {
      "heading": "The Limitation",
      "point": "Hospital study, cross-referenced self-report measures.."
    },
    {
      "heading": "The Nuance",
      "point": "Welcoming errors does not mean accepting them: it means analysing them without looking for someone to blame."
    },
    {
      "heading": "Practical Implication, Testable in Neuchâtel",
      "point": "Open the monthly review with an error recounted by the person who made it and the lesson learned."
    }
  ],
  "sources": [
    {
      "authors": "Edmondson",
      "year": "1996",
      "source": "Journal of Applied Behavioral Science"
    }
  ],
  "wordCount": 108,
  "image": "https://www.shr.swiss/img/blog-Training-Frontline-Management-Neuchatel-accueillir-les-erreurs-sans-les-banaliser-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/accueillir-les-erreurs-sans-les-banaliser",
    "en": "https://www.shr.swiss/blog/accueillir-les-erreurs-sans-les-banaliser-en",
    "de": "https://www.shr.swiss/blog/accueillir-les-erreurs-sans-les-banaliser-de",
    "it": "https://www.shr.swiss/blog/accueillir-les-erreurs-sans-les-banaliser-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/management-de-proximite/neuchatel",
    "city": "https://www.shr.swiss/formations-ville/neuchatel",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}