{
  "title": "Customer reception: is a polite yes a freely made choice?",
  "url": "https://www.shr.swiss/blog/accueil-client-un-oui-poli-est-il-un-choix-libre-en",
  "language": "en",
  "datePublished": "2025-08-08",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Agreeing to a request at reception does not necessarily mean wanting to take part. Research suggests distinguishing willingness to cooperate from difficulty saying no.",
  "section": "Research",
  "topic": "Client Reception",
  "place": {
    "name": "Lausanne",
    "region": "Vaud",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Francis J."
    },
    {
      "heading": "The social cost requesters overlook",
      "point": "Vanessa K."
    },
    {
      "heading": "The hasty conclusion",
      "point": "It would be tempting to conclude that agreement given face to face is always coerced."
    },
    {
      "heading": "What the evidence cannot settle",
      "point": "These studies concern requests for help and other forms of solicitation, not a specific assessment of reception services in Lausanne."
    },
    {
      "heading": "A practical check in Lausanne",
      "point": "Within SHR — Swiss Human Resources’ “Accueil client” programme, an exercise could examine an optional invitation to give feedback after visiting a medtech company, a higher education institution, an international sports organisation or a Lake Geneva region scale-up."
    }
  ],
  "sources": [
    {
      "authors": "Lake",
      "year": "2008",
      "source": "Journal of Personality and Social Psychology"
    },
    {
      "authors": "Bohns",
      "year": "2016",
      "source": "Current Directions in Psychological Science"
    }
  ],
  "wordCount": 425,
  "image": "https://www.shr.swiss/img/blog-Training-Client-Reception-Lausanne-accueil-client-un-oui-poli-est-il-un-choix-libre-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/accueil-client-un-oui-poli-est-il-un-choix-libre",
    "en": "https://www.shr.swiss/blog/accueil-client-un-oui-poli-est-il-un-choix-libre-en",
    "de": "https://www.shr.swiss/blog/accueil-client-un-oui-poli-est-il-un-choix-libre-de",
    "it": "https://www.shr.swiss/blog/accueil-client-un-oui-poli-est-il-un-choix-libre-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/accueil-client/lausanne",
    "city": "https://www.shr.swiss/formations-ville/lausanne",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}