{
  "title": "Customer reception: thanking people without reducing the relationship to a formula",
  "url": "https://www.shr.swiss/blog/accueil-client-remercier-sans-reduire-la-relation-a-une-formule-en",
  "language": "en",
  "datePublished": "2025-07-12",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "A thank-you can acknowledge a contribution, rather than merely close an exchange. Research nevertheless invites a distinction between recognition and influence.",
  "section": "Research",
  "topic": "Client Reception",
  "place": {
    "name": "Lausanne",
    "region": "Vaud",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Adam M."
    },
    {
      "heading": "Acknowledging a contribution can also build a relationship",
      "point": "Sara B."
    },
    {
      "heading": "The premature conclusion",
      "point": "It would be tempting to conclude that thanking people more often is enough to secure greater cooperation."
    },
    {
      "heading": "What the evidence cannot settle",
      "point": "The settings studied do not reproduce the constraints of a multilingual, regulated or heavily used reception service."
    },
    {
      "heading": "A practical check in Lausanne",
      "point": "In SHR’s “Accueil client” programme, an exercise can draw on Lausanne situations: access information corrected at a medtech company, a missing document flagged at a higher education institution, a badge inconsistency identified in international sport, or documentation clarified at a Lake Geneva region scale-up."
    }
  ],
  "sources": [
    {
      "authors": "Gino",
      "year": "2010",
      "source": "Journal of Personality and Social Psychology"
    },
    {
      "authors": "Gable",
      "year": "2008",
      "source": "Emotion"
    }
  ],
  "wordCount": 420,
  "image": "https://www.shr.swiss/img/blog-Training-Client-Reception-Lausanne-accueil-client-remercier-sans-reduire-la-relation-a-une-formule-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/accueil-client-remercier-sans-reduire-la-relation-a-une-formule",
    "en": "https://www.shr.swiss/blog/accueil-client-remercier-sans-reduire-la-relation-a-une-formule-en",
    "de": "https://www.shr.swiss/blog/accueil-client-remercier-sans-reduire-la-relation-a-une-formule-de",
    "it": "https://www.shr.swiss/blog/accueil-client-remercier-sans-reduire-la-relation-a-une-formule-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation-accueil-client-lausanne",
    "city": "https://www.shr.swiss/formations-ville/lausanne",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}