{
  "title": "Why One-Off Reception Training Is Not Enough",
  "url": "https://www.shr.swiss/blog/accueil-client-et-formation-continue-en",
  "language": "en",
  "datePublished": "2026-02-10",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Literature review, strong contextual effects.",
  "section": "Research",
  "topic": "Client Reception",
  "place": {
    "name": "Fribourg",
    "region": "Fribourg",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "The Research",
      "point": "Salas & Cannon-Bowers (2001, Annual Review of Psychology) show that training transfers to the job only if the work environment supports it.."
    },
    {
      "heading": "The Limitation",
      "point": "Literature review, strong contextual effects.."
    },
    {
      "heading": "The Nuance",
      "point": "Without sustained practice and feedback from the manager, training fades within a few weeks."
    },
    {
      "heading": "A Practical Implication, Testable in Fribourg",
      "point": "After each training course, schedule a monthly thirty-minute team practice session."
    }
  ],
  "sources": [
    {
      "authors": "Cannon-Bowers",
      "year": "2001",
      "source": "Annual Review of Psychology"
    }
  ],
  "wordCount": 99,
  "image": "https://www.shr.swiss/img/blog-Training-Client-Reception-Fribourg-accueil-client-et-formation-continue-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/accueil-client-et-formation-continue",
    "en": "https://www.shr.swiss/blog/accueil-client-et-formation-continue-en",
    "de": "https://www.shr.swiss/blog/accueil-client-et-formation-continue-de",
    "it": "https://www.shr.swiss/blog/accueil-client-et-formation-continue-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/accueil-client/fribourg",
    "city": "https://www.shr.swiss/formations-ville/fribourg",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}