{
  "title": "In Sion, who resolves conflicting instructions?",
  "url": "https://www.shr.swiss/blog/a-sion-qui-arbitre-les-consignes-contradictoires-en",
  "language": "en",
  "datePublished": "2025-08-04",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Clarifying responsibilities is not enough when instructions are incompatible. Preventing psychosocial risks also requires knowing who has the authority to decide.",
  "section": "Research",
  "topic": "Psychosocial Risks",
  "place": {
    "name": "Sion",
    "region": "Valais",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "John R."
    },
    {
      "heading": "Two problems requiring different responses",
      "point": "Susan E."
    },
    {
      "heading": "The premature conclusion",
      "point": "It might seem that a more detailed job description is enough to prevent this risk."
    },
    {
      "heading": "What the evidence cannot promise",
      "point": "The associations reviewed do not demonstrate that a decision-making procedure will, by itself, improve health."
    },
    {
      "heading": "A practical check in Sion",
      "point": "As part of SHR’s “Psychosocial Risks” programme, a team in Sion could record situations in which two instructions cannot both be followed over a two-week period: hydropower maintenance, care coordination, vineyard work or tourist services, depending on its activity."
    }
  ],
  "sources": [
    {
      "authors": "Lirtzman",
      "year": "1970",
      "source": "Administrative Science Quarterly"
    },
    {
      "authors": "Schuler",
      "year": "1985",
      "source": "Organizational Behavior and Human Decision Processes"
    }
  ],
  "wordCount": 437,
  "image": "https://www.shr.swiss/img/blog-Training-Psychosocial-Risks-Sion-a-sion-qui-arbitre-les-consignes-contradictoires-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/a-sion-qui-arbitre-les-consignes-contradictoires",
    "en": "https://www.shr.swiss/blog/a-sion-qui-arbitre-les-consignes-contradictoires-en",
    "de": "https://www.shr.swiss/blog/a-sion-qui-arbitre-les-consignes-contradictoires-de",
    "it": "https://www.shr.swiss/blog/a-sion-qui-arbitre-les-consignes-contradictoires-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/risques-psychosociaux/sion",
    "city": "https://www.shr.swiss/formations-ville/sion",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}